Wilmington, NC · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Wilmington, NC

In the Wilmington, NC metropolitan area, customer service representatives earned a median annual wage of $41,100 ($19.76/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $30,900/year and the 90th was $61,100/year; these percentiles do not measure years of experience. Applying 2026 federal and North Carolina tax rules to the survey median leaves an estimated $34,073 in take-home pay. The metro price index is 96.4 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$41,100$19.76 per hour · $3,425 monthly
10th Percentile$30,900$14.86/hr base
25th Percentile$35,700$17.16/hr base
75th Percentile$49,700$23.89/hr base
90th Percentile$61,100$29.38/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-Home Pay Explorer

$41,100
$15,000$85,000
Filing status:
Gross salary breakdown$41,100
Net 83%
Fed 7%
NC 3%
FICA 8%
Annual take-home$34,073After all taxes
Monthly deposit$2,839Estimated per month
Biweekly paycheck$1,310Every 2 weeks (26/yr)
Effective tax rate17.1%Total tax burden
Federal income tax$2,752 / yr
North Carolina state income tax$1,131 / yr
FICA (Social Security & Medicare)$3,144 / yr

Customer Service Representatives Wage Percentiles in Wilmington, NC

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Wilmington, NC Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (NC)
10th Percentile$14.86/hr$2,575$30,900$26,284
25th Percentile$17.16/hr$2,975$35,700$29,949
Median (50th Percentile)Metro Benchmark$19.76/hr$3,425$41,100$34,073
75th Percentile$23.89/hr$4,142$49,700$40,640
90th Percentile$29.38/hr$5,092$61,100$49,345

Cost of Living & Purchasing Power in Wilmington, NC

A dollar does not buy the same basket of goods everywhere. Compare how $$41,100 measures up against local economic conditions:

Metro Median Household Income$76,471Census Bureau ACS
BEA Price Parity Index96.43.6% below national average
Individual vs Household Ratio53.7%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in North Carolina:

Frequently Asked Questions About Customer Service Representatives Pay in Wilmington, NC

What is the median salary for customer service representatives in Wilmington, NC?

The official BLS median annual wage for customer service representatives in Wilmington, NC is $41,100, which equates to approximately $3,425 per month or $19.76 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Wilmington, NC?

The median hourly wage for customer service representatives in Wilmington, NC is $19.76 per hour based on the BLS survey. One in ten earned less than $14.86/hour and one in ten earned more than $29.38/hour.

What is the pay range for customer service representatives in Wilmington, NC?

BLS wage estimates for customer service representatives in Wilmington, NC span from $30,900 at the 10th percentile to $35,700 at the 25th, $49,700 at the 75th, and $61,100 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Wilmington, NC?

On a median gross salary of $41,100, an estimated $34,073 lands in net take-home pay per year ($1,310 biweekly) for a single filer claiming the standard deduction in North Carolina in 2026. Total tax withholding equals $7,027 (an effective rate of 17.1%).

How much do customer service representatives make per month in Wilmington, NC?

On the median annual salary of $41,100, gross monthly income is $3,425. After federal, FICA, and North Carolina state income taxes, estimated net take-home pay is $2,839 per month (or $1,310 every two weeks).

Is $41,100 a good salary in Wilmington, NC?

At $41,100, the median salary for customer service representatives is 53.7% of the Wilmington, NC median household income ($76,471). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 96.4, making regional consumer goods and services 3.6% cheaper than the U.S. average.