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Charlotte-Concord-Gastonia, NC-SC · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Charlotte-Concord-Gastonia, NC-SC

In the Charlotte-Concord-Gastonia, NC-SC metropolitan area, customer service representatives earned a median annual wage of $41,500 ($19.95/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $31,200/year and the 90th was $61,700/year; these percentiles do not measure years of experience. Applying 2026 federal and North Carolina tax rules to the survey median leaves an estimated $34,378 in take-home pay. The metro price index is 97.3 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$41,500$19.95 per hour · $3,458 monthly
10th Percentile$31,200$15.00/hr base
25th Percentile$36,100$17.36/hr base
75th Percentile$50,100$24.09/hr base
90th Percentile$61,700$29.66/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $41,000 a year leaves after tax in North CarolinaFederal tax, FICA and North Carolina withholding on that salary, with the other 49 states beside it.
By the hour$20 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $41,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $41,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation North Carolina publishes a wage forThe biggest employers, the best paid, and what is distinctive about North Carolina.

Take-Home Pay Explorer

$41,500
$15,000$85,000
Filing status:
Gross salary breakdown$41,500
Net 83%
Fed 7%
NC 3%
FICA 8%
Annual take-home$34,378After all taxes
Monthly deposit$2,865Estimated per month
Biweekly paycheck$1,322Every 2 weeks (26/yr)
Effective tax rate17.2%Total tax burden
Federal income tax$2,800 / yr
North Carolina state income tax$1,147 / yr
FICA (Social Security & Medicare)$3,175 / yr
Customize deductions in full North Carolina calculator

Customer Service Representatives Wage Percentiles in Charlotte-Concord-Gastonia, NC-SC

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Charlotte-Concord-Gastonia, NC-SC Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (NC)
10th Percentile$15.00/hr$2,600$31,200$26,513
25th Percentile$17.36/hr$3,008$36,100$30,255
Median (50th Percentile)Metro Benchmark$19.95/hr$3,458$41,500$34,378
75th Percentile$24.09/hr$4,175$50,100$40,945
90th Percentile$29.66/hr$5,142$61,700$49,803

Cost of Living & Purchasing Power in Charlotte-Concord-Gastonia, NC-SC

A dollar does not buy the same basket of goods everywhere. Compare how $$41,500 measures up against local economic conditions:

Metro Median Household Income$83,304Census Bureau ACS
BEA Price Parity Index97.32.7% below national average
Individual vs Household Ratio49.8%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in North Carolina:

Compare markets

Customer Service Representatives pay in other North Carolina metros

These metro areas are in the same state and closest in population to Charlotte-Concord-Gastonia, NC-SC. Compare their wage distributions before using a statewide average.

Frequently Asked Questions About Customer Service Representatives Pay in Charlotte-Concord-Gastonia, NC-SC

What is the median salary for customer service representatives in Charlotte-Concord-Gastonia, NC-SC?

The official BLS median annual wage for customer service representatives in Charlotte-Concord-Gastonia, NC-SC is $41,500, which equates to approximately $3,458 per month or $19.95 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Charlotte-Concord-Gastonia, NC-SC?

The median hourly wage for customer service representatives in Charlotte-Concord-Gastonia, NC-SC is $19.95 per hour based on the BLS survey. One in ten earned less than $15.00/hour and one in ten earned more than $29.66/hour.

What is the pay range for customer service representatives in Charlotte-Concord-Gastonia, NC-SC?

BLS wage estimates for customer service representatives in Charlotte-Concord-Gastonia, NC-SC span from $31,200 at the 10th percentile to $36,100 at the 25th, $50,100 at the 75th, and $61,700 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Charlotte-Concord-Gastonia, NC-SC?

On a median gross salary of $41,500, an estimated $34,378 lands in net take-home pay per year ($1,322 biweekly) for a single filer claiming the standard deduction in North Carolina in 2026. Total tax withholding equals $7,122 (an effective rate of 17.2%).

How much do customer service representatives make per month in Charlotte-Concord-Gastonia, NC-SC?

On the median annual salary of $41,500, gross monthly income is $3,458. After federal, FICA, and North Carolina state income taxes, estimated net take-home pay is $2,865 per month (or $1,322 every two weeks).

Is $41,500 a good salary in Charlotte-Concord-Gastonia, NC-SC?

At $41,500, the median salary for customer service representatives is 49.8% of the Charlotte-Concord-Gastonia, NC-SC median household income ($83,304). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 97.3, making regional consumer goods and services 2.7% cheaper than the U.S. average.