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Utica-Rome, NY · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Utica-Rome, NY

In the Utica-Rome, NY metropolitan area, customer service representatives earned a median annual wage of $41,200 ($19.81/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $31,100/year and the 90th was $65,500/year; these percentiles do not measure years of experience. Applying 2026 federal and New York tax rules to the survey median leaves an estimated $33,656 in take-home pay. The metro price index is 92.7 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$41,200$19.81 per hour · $3,433 monthly
10th Percentile$31,100$14.95/hr base
25th Percentile$34,700$16.68/hr base
75th Percentile$51,800$24.90/hr base
90th Percentile$65,500$31.49/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $41,000 a year leaves after tax in New YorkFederal tax, FICA and New York withholding on that salary, with the other 49 states beside it.
By the hour$20 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $41,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $41,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation New York publishes a wage forThe biggest employers, the best paid, and what is distinctive about New York.

Take-Home Pay Explorer

$41,200
$15,000$85,000
Filing status:
Gross salary breakdown$41,200
Net 82%
Fed 7%
NY 4%
FICA 8%
Annual take-home$33,656After all taxes
Monthly deposit$2,805Estimated per month
Biweekly paycheck$1,294Every 2 weeks (26/yr)
Effective tax rate18.3%Total tax burden
Federal income tax$2,764 / yr
New York state income tax$1,628 / yr
FICA (Social Security & Medicare)$3,152 / yr
Customize deductions in full New York calculator

Customer Service Representatives Wage Percentiles in Utica-Rome, NY

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Utica-Rome, NY Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (NY)
10th Percentile$14.95/hr$2,592$31,100$26,086
25th Percentile$16.68/hr$2,892$34,700$28,784
Median (50th Percentile)Metro Benchmark$19.81/hr$3,433$41,200$33,656
75th Percentile$24.90/hr$4,317$51,800$41,601
90th Percentile$31.49/hr$5,458$65,500$51,869

Cost of Living & Purchasing Power in Utica-Rome, NY

A dollar does not buy the same basket of goods everywhere. Compare how $$41,200 measures up against local economic conditions:

Metro Median Household Income$69,779Census Bureau ACS
BEA Price Parity Index92.77.3% below national average
Individual vs Household Ratio59%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in New York:

Compare markets

Customer Service Representatives pay in other New York metros

These metro areas are in the same state and closest in population to Utica-Rome, NY. Compare their wage distributions before using a statewide average.

Frequently Asked Questions About Customer Service Representatives Pay in Utica-Rome, NY

What is the median salary for customer service representatives in Utica-Rome, NY?

The official BLS median annual wage for customer service representatives in Utica-Rome, NY is $41,200, which equates to approximately $3,433 per month or $19.81 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Utica-Rome, NY?

The median hourly wage for customer service representatives in Utica-Rome, NY is $19.81 per hour based on the BLS survey. One in ten earned less than $14.95/hour and one in ten earned more than $31.49/hour.

What is the pay range for customer service representatives in Utica-Rome, NY?

BLS wage estimates for customer service representatives in Utica-Rome, NY span from $31,100 at the 10th percentile to $34,700 at the 25th, $51,800 at the 75th, and $65,500 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Utica-Rome, NY?

On a median gross salary of $41,200, an estimated $33,656 lands in net take-home pay per year ($1,294 biweekly) for a single filer claiming the standard deduction in New York in 2026. Total tax withholding equals $7,544 (an effective rate of 18.3%).

How much do customer service representatives make per month in Utica-Rome, NY?

On the median annual salary of $41,200, gross monthly income is $3,433. After federal, FICA, and New York state income taxes, estimated net take-home pay is $2,805 per month (or $1,294 every two weeks).

Is $41,200 a good salary in Utica-Rome, NY?

At $41,200, the median salary for customer service representatives is 59% of the Utica-Rome, NY median household income ($69,779). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 92.7, making regional consumer goods and services 7.3% cheaper than the U.S. average.