EN

Language

Search
CostAnswer

Explore

Language

MethodologyAbout

Boston-Cambridge-Newton, MA-NH · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Boston-Cambridge-Newton, MA-NH

In the Boston-Cambridge-Newton, MA-NH metropolitan area, customer service representatives earned a median annual wage of $50,300 ($24.18/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $36,300/year and the 90th was $76,700/year; these percentiles do not measure years of experience. Applying 2026 federal and Massachusetts tax rules to the survey median leaves an estimated $40,401 in take-home pay. The metro price index is 108.3 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$50,300$24.18 per hour · $4,192 monthly
10th Percentile$36,300$17.45/hr base
25th Percentile$42,500$20.43/hr base
75th Percentile$62,500$30.05/hr base
90th Percentile$76,700$36.88/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $50,000 a year leaves after tax in MassachusettsFederal tax, FICA and Massachusetts withholding on that salary, with the other 49 states beside it.
By the hour$24 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $50,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $50,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation Massachusetts publishes a wage forThe biggest employers, the best paid, and what is distinctive about Massachusetts.

Take-Home Pay Explorer

$50,300
$20,000$105,000
Filing status:
Gross salary breakdown$50,300
Net 80%
Fed 8%
MA 4%
FICA 8%
Annual take-home$40,401After all taxes
Monthly deposit$3,367Estimated per month
Biweekly paycheck$1,554Every 2 weeks (26/yr)
Effective tax rate19.7%Total tax burden
Federal income tax$3,856 / yr
Massachusetts state income tax$2,195 / yr
FICA (Social Security & Medicare)$3,848 / yr
Customize deductions in full Massachusetts calculator

Customer Service Representatives Wage Percentiles in Boston-Cambridge-Newton, MA-NH

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Boston-Cambridge-Newton, MA-NH Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (MA)
10th Percentile$17.45/hr$3,025$36,300$29,852
25th Percentile$20.43/hr$3,542$42,500$34,524
Median (50th Percentile)Metro Benchmark$24.18/hr$4,192$50,300$40,401
75th Percentile$30.05/hr$5,208$62,500$49,594
90th Percentile$36.88/hr$6,392$76,700$59,273

Cost of Living & Purchasing Power in Boston-Cambridge-Newton, MA-NH

A dollar does not buy the same basket of goods everywhere. Compare how $$50,300 measures up against local economic conditions:

Metro Median Household Income$115,863Census Bureau ACS
BEA Price Parity Index108.38.3% above national average
Individual vs Household Ratio43.4%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in Massachusetts:

Compare markets

Customer Service Representatives pay in other Massachusetts metros

These metro areas are in the same state and closest in population to Boston-Cambridge-Newton, MA-NH. Compare their wage distributions before using a statewide average.

Frequently Asked Questions About Customer Service Representatives Pay in Boston-Cambridge-Newton, MA-NH

What is the median salary for customer service representatives in Boston-Cambridge-Newton, MA-NH?

The official BLS median annual wage for customer service representatives in Boston-Cambridge-Newton, MA-NH is $50,300, which equates to approximately $4,192 per month or $24.18 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Boston-Cambridge-Newton, MA-NH?

The median hourly wage for customer service representatives in Boston-Cambridge-Newton, MA-NH is $24.18 per hour based on the BLS survey. One in ten earned less than $17.45/hour and one in ten earned more than $36.88/hour.

What is the pay range for customer service representatives in Boston-Cambridge-Newton, MA-NH?

BLS wage estimates for customer service representatives in Boston-Cambridge-Newton, MA-NH span from $36,300 at the 10th percentile to $42,500 at the 25th, $62,500 at the 75th, and $76,700 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Boston-Cambridge-Newton, MA-NH?

On a median gross salary of $50,300, an estimated $40,401 lands in net take-home pay per year ($1,554 biweekly) for a single filer claiming the standard deduction in Massachusetts in 2026. Total tax withholding equals $9,899 (an effective rate of 19.7%).

How much do customer service representatives make per month in Boston-Cambridge-Newton, MA-NH?

On the median annual salary of $50,300, gross monthly income is $4,192. After federal, FICA, and Massachusetts state income taxes, estimated net take-home pay is $3,367 per month (or $1,554 every two weeks).

Is $50,300 a good salary in Boston-Cambridge-Newton, MA-NH?

At $50,300, the median salary for customer service representatives is 43.4% of the Boston-Cambridge-Newton, MA-NH median household income ($115,863). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 108.3, making regional consumer goods and services 8.3% more expensive than the U.S. average.