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Amherst Town-Northampton, MA · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Amherst Town-Northampton, MA

In the Amherst Town-Northampton, MA metropolitan area, customer service representatives earned a median annual wage of $46,600 ($22.40/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $33,600/year and the 90th was $71,000/year; these percentiles do not measure years of experience. Applying 2026 federal and Massachusetts tax rules to the survey median leaves an estimated $37,613 in take-home pay. The metro price index is 100.2 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$46,600$22.40 per hour · $3,883 monthly
10th Percentile$33,600$16.15/hr base
25th Percentile$39,300$18.89/hr base
75th Percentile$57,900$27.84/hr base
90th Percentile$71,000$34.13/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $47,000 a year leaves after tax in MassachusettsFederal tax, FICA and Massachusetts withholding on that salary, with the other 49 states beside it.
By the hour$22 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $47,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $47,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation Massachusetts publishes a wage forThe biggest employers, the best paid, and what is distinctive about Massachusetts.

Take-Home Pay Explorer

$46,600
$15,000$95,000
Filing status:
Gross salary breakdown$46,600
Net 81%
Fed 7%
MA 4%
FICA 8%
Annual take-home$37,613After all taxes
Monthly deposit$3,134Estimated per month
Biweekly paycheck$1,447Every 2 weeks (26/yr)
Effective tax rate19.3%Total tax burden
Federal income tax$3,412 / yr
Massachusetts state income tax$2,010 / yr
FICA (Social Security & Medicare)$3,565 / yr
Customize deductions in full Massachusetts calculator

Customer Service Representatives Wage Percentiles in Amherst Town-Northampton, MA

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Amherst Town-Northampton, MA Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (MA)
10th Percentile$16.15/hr$2,800$33,600$27,818
25th Percentile$18.89/hr$3,275$39,300$32,113
Median (50th Percentile)Metro Benchmark$22.40/hr$3,883$46,600$37,613
75th Percentile$27.84/hr$4,825$57,900$46,128
90th Percentile$34.13/hr$5,917$71,000$55,549

Cost of Living & Purchasing Power in Amherst Town-Northampton, MA

A dollar does not buy the same basket of goods everywhere. Compare how $$46,600 measures up against local economic conditions:

Metro Median Household Income$87,001Census Bureau ACS
BEA Price Parity Index100.20.2% above national average
Individual vs Household Ratio53.6%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in Massachusetts:

Compare markets

Customer Service Representatives pay in other Massachusetts metros

These metro areas are in the same state and closest in population to Amherst Town-Northampton, MA. Compare their wage distributions before using a statewide average.

Frequently Asked Questions About Customer Service Representatives Pay in Amherst Town-Northampton, MA

What is the median salary for customer service representatives in Amherst Town-Northampton, MA?

The official BLS median annual wage for customer service representatives in Amherst Town-Northampton, MA is $46,600, which equates to approximately $3,883 per month or $22.40 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Amherst Town-Northampton, MA?

The median hourly wage for customer service representatives in Amherst Town-Northampton, MA is $22.40 per hour based on the BLS survey. One in ten earned less than $16.15/hour and one in ten earned more than $34.13/hour.

What is the pay range for customer service representatives in Amherst Town-Northampton, MA?

BLS wage estimates for customer service representatives in Amherst Town-Northampton, MA span from $33,600 at the 10th percentile to $39,300 at the 25th, $57,900 at the 75th, and $71,000 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Amherst Town-Northampton, MA?

On a median gross salary of $46,600, an estimated $37,613 lands in net take-home pay per year ($1,447 biweekly) for a single filer claiming the standard deduction in Massachusetts in 2026. Total tax withholding equals $8,987 (an effective rate of 19.3%).

How much do customer service representatives make per month in Amherst Town-Northampton, MA?

On the median annual salary of $46,600, gross monthly income is $3,883. After federal, FICA, and Massachusetts state income taxes, estimated net take-home pay is $3,134 per month (or $1,447 every two weeks).

Is $46,600 a good salary in Amherst Town-Northampton, MA?

At $46,600, the median salary for customer service representatives is 53.6% of the Amherst Town-Northampton, MA median household income ($87,001). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 100.2, making regional consumer goods and services 0.2% more expensive than the U.S. average.