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Albany-Schenectady-Troy, NY · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Albany-Schenectady-Troy, NY

In the Albany-Schenectady-Troy, NY metropolitan area, customer service representatives earned a median annual wage of $44,300 ($21.30/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $33,500/year and the 90th was $70,400/year; these percentiles do not measure years of experience. Applying 2026 federal and New York tax rules to the survey median leaves an estimated $35,979 in take-home pay. The metro price index is 99.6 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$44,300$21.30 per hour · $3,692 monthly
10th Percentile$33,500$16.11/hr base
25th Percentile$37,200$17.88/hr base
75th Percentile$55,600$26.73/hr base
90th Percentile$70,400$33.85/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $44,000 a year leaves after tax in New YorkFederal tax, FICA and New York withholding on that salary, with the other 49 states beside it.
By the hour$21 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $44,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $44,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation New York publishes a wage forThe biggest employers, the best paid, and what is distinctive about New York.

Take-Home Pay Explorer

$44,300
$15,000$90,000
Filing status:
Gross salary breakdown$44,300
Net 81%
Fed 7%
NY 4%
FICA 8%
Annual take-home$35,979After all taxes
Monthly deposit$2,998Estimated per month
Biweekly paycheck$1,384Every 2 weeks (26/yr)
Effective tax rate18.8%Total tax burden
Federal income tax$3,136 / yr
New York state income tax$1,796 / yr
FICA (Social Security & Medicare)$3,389 / yr
Customize deductions in full New York calculator

Customer Service Representatives Wage Percentiles in Albany-Schenectady-Troy, NY

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Albany-Schenectady-Troy, NY Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (NY)
10th Percentile$16.11/hr$2,792$33,500$27,885
25th Percentile$17.88/hr$3,100$37,200$30,658
Median (50th Percentile)Metro Benchmark$21.30/hr$3,692$44,300$35,979
75th Percentile$26.73/hr$4,633$55,600$44,449
90th Percentile$33.85/hr$5,867$70,400$55,151

Cost of Living & Purchasing Power in Albany-Schenectady-Troy, NY

A dollar does not buy the same basket of goods everywhere. Compare how $$44,300 measures up against local economic conditions:

Metro Median Household Income$88,074Census Bureau ACS
BEA Price Parity Index99.60.4% below national average
Individual vs Household Ratio50.3%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in New York:

Compare markets

Customer Service Representatives pay in other New York metros

These metro areas are in the same state and closest in population to Albany-Schenectady-Troy, NY. Compare their wage distributions before using a statewide average.

Frequently Asked Questions About Customer Service Representatives Pay in Albany-Schenectady-Troy, NY

What is the median salary for customer service representatives in Albany-Schenectady-Troy, NY?

The official BLS median annual wage for customer service representatives in Albany-Schenectady-Troy, NY is $44,300, which equates to approximately $3,692 per month or $21.30 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Albany-Schenectady-Troy, NY?

The median hourly wage for customer service representatives in Albany-Schenectady-Troy, NY is $21.30 per hour based on the BLS survey. One in ten earned less than $16.11/hour and one in ten earned more than $33.85/hour.

What is the pay range for customer service representatives in Albany-Schenectady-Troy, NY?

BLS wage estimates for customer service representatives in Albany-Schenectady-Troy, NY span from $33,500 at the 10th percentile to $37,200 at the 25th, $55,600 at the 75th, and $70,400 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Albany-Schenectady-Troy, NY?

On a median gross salary of $44,300, an estimated $35,979 lands in net take-home pay per year ($1,384 biweekly) for a single filer claiming the standard deduction in New York in 2026. Total tax withholding equals $8,321 (an effective rate of 18.8%).

How much do customer service representatives make per month in Albany-Schenectady-Troy, NY?

On the median annual salary of $44,300, gross monthly income is $3,692. After federal, FICA, and New York state income taxes, estimated net take-home pay is $2,998 per month (or $1,384 every two weeks).

Is $44,300 a good salary in Albany-Schenectady-Troy, NY?

At $44,300, the median salary for customer service representatives is 50.3% of the Albany-Schenectady-Troy, NY median household income ($88,074). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 99.6, making regional consumer goods and services 0.4% cheaper than the U.S. average.