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Scranton--Wilkes-Barre, PA · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Scranton--Wilkes-Barre, PA

In the Scranton--Wilkes-Barre, PA metropolitan area, customer service representatives earned a median annual wage of $42,800 ($20.58/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $30,100/year and the 90th was $60,800/year; these percentiles do not measure years of experience. Applying 2026 federal and Pennsylvania tax rules to the survey median leaves an estimated $35,256 in take-home pay. The metro price index is 93.6 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$42,800$20.58 per hour · $3,567 monthly
10th Percentile$30,100$14.47/hr base
25th Percentile$35,200$16.92/hr base
75th Percentile$49,600$23.85/hr base
90th Percentile$60,800$29.23/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $43,000 a year leaves after tax in PennsylvaniaFederal tax, FICA and Pennsylvania withholding on that salary, with the other 49 states beside it.
By the hour$21 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $43,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $43,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation Pennsylvania publishes a wage forThe biggest employers, the best paid, and what is distinctive about Pennsylvania.

Take-Home Pay Explorer

$42,800
$15,000$90,000
Filing status:
Gross salary breakdown$42,800
Net 82%
Fed 7%
PA 3%
FICA 8%
Annual take-home$35,256After all taxes
Monthly deposit$2,938Estimated per month
Biweekly paycheck$1,356Every 2 weeks (26/yr)
Effective tax rate17.6%Total tax burden
Federal income tax$2,956 / yr
Pennsylvania state income tax$1,314 / yr
FICA (Social Security & Medicare)$3,274 / yr
Customize deductions in full Pennsylvania calculator

Customer Service Representatives Wage Percentiles in Scranton--Wilkes-Barre, PA

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Scranton--Wilkes-Barre, PA Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (PA)
10th Percentile$14.47/hr$2,508$30,100$25,441
25th Percentile$16.92/hr$2,933$35,200$29,383
Median (50th Percentile)Metro Benchmark$20.58/hr$3,567$42,800$35,256
75th Percentile$23.85/hr$4,133$49,600$40,511
90th Percentile$29.23/hr$5,067$60,800$49,166

Cost of Living & Purchasing Power in Scranton--Wilkes-Barre, PA

A dollar does not buy the same basket of goods everywhere. Compare how $$42,800 measures up against local economic conditions:

Metro Median Household Income$65,158Census Bureau ACS
BEA Price Parity Index93.66.4% below national average
Individual vs Household Ratio65.7%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in Pennsylvania:

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Customer Service Representatives pay in other Pennsylvania metros

These metro areas are in the same state and closest in population to Scranton--Wilkes-Barre, PA. Compare their wage distributions before using a statewide average.

Frequently Asked Questions About Customer Service Representatives Pay in Scranton--Wilkes-Barre, PA

What is the median salary for customer service representatives in Scranton--Wilkes-Barre, PA?

The official BLS median annual wage for customer service representatives in Scranton--Wilkes-Barre, PA is $42,800, which equates to approximately $3,567 per month or $20.58 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Scranton--Wilkes-Barre, PA?

The median hourly wage for customer service representatives in Scranton--Wilkes-Barre, PA is $20.58 per hour based on the BLS survey. One in ten earned less than $14.47/hour and one in ten earned more than $29.23/hour.

What is the pay range for customer service representatives in Scranton--Wilkes-Barre, PA?

BLS wage estimates for customer service representatives in Scranton--Wilkes-Barre, PA span from $30,100 at the 10th percentile to $35,200 at the 25th, $49,600 at the 75th, and $60,800 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Scranton--Wilkes-Barre, PA?

On a median gross salary of $42,800, an estimated $35,256 lands in net take-home pay per year ($1,356 biweekly) for a single filer claiming the standard deduction in Pennsylvania in 2026. Total tax withholding equals $7,544 (an effective rate of 17.6%).

How much do customer service representatives make per month in Scranton--Wilkes-Barre, PA?

On the median annual salary of $42,800, gross monthly income is $3,567. After federal, FICA, and Pennsylvania state income taxes, estimated net take-home pay is $2,938 per month (or $1,356 every two weeks).

Is $42,800 a good salary in Scranton--Wilkes-Barre, PA?

At $42,800, the median salary for customer service representatives is 65.7% of the Scranton--Wilkes-Barre, PA median household income ($65,158). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 93.6, making regional consumer goods and services 6.4% cheaper than the U.S. average.