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Hagerstown-Martinsburg, MD-WV · BLS OEWS & BEA Regional Data

Customer Service Representative Salary in Hagerstown-Martinsburg, MD-WV

In the Hagerstown-Martinsburg, MD-WV metropolitan area, customer service representatives earned a median annual wage of $38,400 ($18.46/hour) in the BLS May 2025 OEWS survey. The 10th percentile was $29,200/year and the 90th was $57,400/year; these percentiles do not measure years of experience. Applying 2026 federal and Maryland tax rules to the survey median leaves an estimated $31,574 in take-home pay. The metro price index is 94.2 against a national baseline of 100.

Wage Benchmark Overview

Median Annual Salary

$38,400$18.46 per hour · $3,200 monthly
10th Percentile$29,200$14.04/hr base
25th Percentile$32,700$15.72/hr base
75th Percentile$45,300$21.78/hr base
90th Percentile$57,400$27.60/hr base

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $38,000 a year leaves after tax in MarylandFederal tax, FICA and Maryland withholding on that salary, with the other 49 states beside it.
By the hour$18 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $38,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $38,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation Maryland publishes a wage forThe biggest employers, the best paid, and what is distinctive about Maryland.

Take-Home Pay Explorer

$38,400
$15,000$80,000
Filing status:
Gross salary breakdown$38,400
Net 82%
Fed 6%
MD 4%
FICA 8%
Annual take-home$31,574After all taxes
Monthly deposit$2,631Estimated per month
Biweekly paycheck$1,214Every 2 weeks (26/yr)
Effective tax rate17.8%Total tax burden
Federal income tax$2,428 / yr
Maryland state income tax$1,460 / yr
FICA (Social Security & Medicare)$2,938 / yr
Customize deductions in full Maryland calculator

Customer Service Representatives Wage Percentiles in Hagerstown-Martinsburg, MD-WV

Official survey estimates from the U.S. Bureau of Labor Statistics (BLS). Full-time calculations assume standard 2,080 annual working hours.

Wage Distribution for Customer Service Representatives in the Hagerstown-Martinsburg, MD-WV Metropolitan Area
Earning TierHourly WageMonthly GrossAnnual GrossEst. Annual Net (MD)
10th Percentile$14.04/hr$2,433$29,200$24,619
25th Percentile$15.72/hr$2,725$32,700$27,265
Median (50th Percentile)Metro Benchmark$18.46/hr$3,200$38,400$31,574
75th Percentile$21.78/hr$3,775$45,300$36,790
90th Percentile$27.60/hr$4,783$57,400$45,938

Cost of Living & Purchasing Power in Hagerstown-Martinsburg, MD-WV

A dollar does not buy the same basket of goods everywhere. Compare how $$38,400 measures up against local economic conditions:

Metro Median Household Income$78,802Census Bureau ACS
BEA Price Parity Index94.25.8% below national average
Individual vs Household Ratio48.7%of area median income

Compare customer service representatives salaries statewide and examine overall earnings in Maryland:

Compare markets

Customer Service Representatives pay in other Maryland metros

These metro areas are in the same state and closest in population to Hagerstown-Martinsburg, MD-WV. Compare their wage distributions before using a statewide average.

Frequently Asked Questions About Customer Service Representatives Pay in Hagerstown-Martinsburg, MD-WV

What is the median salary for customer service representatives in Hagerstown-Martinsburg, MD-WV?

The official BLS median annual wage for customer service representatives in Hagerstown-Martinsburg, MD-WV is $38,400, which equates to approximately $3,200 per month or $18.46 per hour for a 2,080-hour work year.

What is the hourly pay for customer service representatives in Hagerstown-Martinsburg, MD-WV?

The median hourly wage for customer service representatives in Hagerstown-Martinsburg, MD-WV is $18.46 per hour based on the BLS survey. One in ten earned less than $14.04/hour and one in ten earned more than $27.60/hour.

What is the pay range for customer service representatives in Hagerstown-Martinsburg, MD-WV?

BLS wage estimates for customer service representatives in Hagerstown-Martinsburg, MD-WV span from $29,200 at the 10th percentile to $32,700 at the 25th, $45,300 at the 75th, and $57,400 at the 90th. These are wage distribution points, not experience levels.

How much do customer service representatives take home after taxes in Hagerstown-Martinsburg, MD-WV?

On a median gross salary of $38,400, an estimated $31,574 lands in net take-home pay per year ($1,214 biweekly) for a single filer claiming the standard deduction in Maryland in 2026. Total tax withholding equals $6,826 (an effective rate of 17.8%).

How much do customer service representatives make per month in Hagerstown-Martinsburg, MD-WV?

On the median annual salary of $38,400, gross monthly income is $3,200. After federal, FICA, and Maryland state income taxes, estimated net take-home pay is $2,631 per month (or $1,214 every two weeks).

Is $38,400 a good salary in Hagerstown-Martinsburg, MD-WV?

At $38,400, the median salary for customer service representatives is 48.7% of the Hagerstown-Martinsburg, MD-WV median household income ($78,802). According to the U.S. Bureau of Economic Analysis (BEA), the metropolitan price parity index is 94.2, making regional consumer goods and services 5.8% cheaper than the U.S. average.